Privacy Policy

At Cois na hAbhann Garden Centre, one of our main priorities is the privacy of our visitors and we take your privacy and the security of your personal information very seriously. This Privacy Policy outlines the type of information we collect and how we use it. By using our website, you are agreeing to the terms of this Privacy Policy.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at info@coisnahabhann.ie

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collected in Cois na hAbhann.

 

Information We Collect

When you use our website, for example when you register with our online platform or when you sign up to our loyalty programme. we may collect the following information:

• Personal Information: This includes your name, email address, phone number, billing and shipping addresses, and payment information.
• Order Information: This includes information about the products you purchase and your order history.
• Website Usage Information: This includes information about how you use our website, such as your IP address, browser type, device type, and operating system.

 

How We Use Your Information

We may use the information we collect about you in the following ways:

• To Process Your Orders: We use your personal and order information to process your orders, provide customer service, and communicate with you about your orders, returns etc. It may also be used to provide important safety information and notice of product recalls
• To Improve Our Website: We use website usage information to improve the functionality and usability of our website, mobile applications, adverts, and the products and services we offer. We may also use this information to develop services, features and functionality of our website
• To Send Promotional Emails: We may use your email address to send you promotional emails about our products and services, as well as special offers and discounts. We may also use it to inform you about our brands or special events.
• To detect, prevent, or investigate security breaches or fraud

 

Sharing Your Information

We will never sell or share your personal information with third parties for marketing purposes. We may share your information with our service providers, such as shipping and payment processors, to fulfill your orders. We may also share your information with law enforcement or other government agencies if required by law.

 

Security

We take the security of your personal information very seriously and will always take appropriate measures to protect it. This includes using industry-standard encryption and security protocols to protect your personal and order information.

Your Personal Data is held on secure servers hosted by our dedicated hosting company Radius Technologies.

No data transmission over the Internet can ever be guaranteed to be 100% secure. However, we are committed to taking all reasonable steps to protect your

Personal Data. We will always take all physical security measures to guard against unauthorised access to our systems.

Saved payment card details are transmitted by Cois na hAbhann in an encrypted form to provide extra security for your online transactions. They are only shared with our payment partner and will only ever be used to process your order

We also restrict access to personal information to only those employees who are authorised to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations.

 

Cookies

Our website uses “cookie” technology. A cookie is a little piece of text that our server places on your device when you visit our website.

We use cookies on our website to personalise your experience and to help us understand how you use our website. They let us know for example if you have seen a particular web page or email.

If you do not want a cookie to be created your web browser can disable cookies in your browser settings if you prefer not to use them.

 

Direct Marketing and Consent

For direct marketing, we operate a strict opt-in policy for our customers. We will always ask for your consent to make you aware of products and services which may be of interest to you. We may do this by email, phone, SMS text message or through other digital media. You can decide how much direct marketing you want to accept when you apply for new products and services and when you sign up for our loyalty card.

When asking for your consent we will ensure that you are informed when making your decision and that you are aware that you can remove your consent at any time by contacting us. We will never use pre ticked boxes and we will always be clear on what exactly we are asking for consent for.

You also have the right to withdraw a previously given consent and Cois na hAbhann will stop processing the personal data that was based on the consent provided earlier. Your consent can be withdrawn at any time by contacting us at info@coisnahabhann.ie.

As part of our direct marketing, we analyse the information that we collect on you through your use of our products and services and on our website. This helps us understand your behaviour and how we interact with you. It also enables us to personalise your experience and provide you with the most suitable products and services.

If we ever contact you to get your feedback on ways to improve our products and services, you always have the choice to opt out.

 

Our Contact details

If you have any questions or concerns about this Privacy Policy or how we use your information, you can contact us any time. You can also request access to the information that Cois na hAbhann has about you, correct any information that we hold about you or to delete any information that we have about you. Our contact details are:

Cois na hAbhann
Clonhenrit, Camolin
Enniscorthy
Co. Wexford, Y21 F8W3
Ireland
053 93 82970
info@coisnahabhann.ie

 

Compliance with GDPR Data Protection Rights

What is the GDPR?

GDPR is the General Data Protection Regulation. It came into effect on 25 May 2018. It set out a series of new EU laws concerning how data is processed and used. The objective of the regulation was to strengthen and standardise data protection laws for all EU citizens.

GPDR regulations apply to any organisation that controls and/or processes data on behalf of an individual or group of individuals.

At Cois na hAbhann we are committed to complying with the GDPR Data Protection Rights. This means that you have the right to access, correct, and delete your personal information.

 

Right of Access

You have the right to request access to the information we have on you, with some exceptions which are described in the privacy laws. You can do this by contacting info@coisnahabhann.ie. We will make sure to provide you with a copy of the data we process about you. In order to comply with your request, we may ask you to verify your identity.

 

Right of Rectification

If you believe that the information we have about you is incorrect, you are welcome to contact us so we can update it and keep your data accurate. 

 

Right of Erasure

You have a right to request we delete information we hold about you in certain circumstances. If at any point you wish for Cois na hAbhann to delete information about you, you can simply contact us by emailing us on info@coisnahabhann.ie

 

Right to Withdraw Consent

You have the right to withdraw a previously given consent and Cois na hAbhann will stop processing the personal data that was based on the consent provided earlier. Your consent can be withdrawn at any time by contacting us on info@coisnahabhann.ie

 

Right to Object to Processing

You also have the right to object to the processing of your personal information for certain purposes particularly where the processing relates to direct marketing. If you find your information is being used for the purpose of direct marketing without you consent you can object at any time and the data controller must stop processing as soon as the objection is received.

 

Right to Restrict Processing

You have a right to ask us not to process your data for a period of time for a particular reason, for example if you have queried the accuracy of the data we hold on you.

 

Right to Data Portability

You have the right to ask us to transfer data we hold about you in a structured format. Where possible we can share a digital copy of your information directly with you or another organisation. We will provide this information in a structured, commonly used and machine-readable format.

We do not share information processed under legal obligation or our legitimate interest for portability, in line with GDPR guidance.

 

Right not to be subject to Automated Decision Making

You have a right to not be subjected to a decision based solely on automated processing.

 

Right to lodge a complaint

You have a right to lodge a complaint about the use of your personal information. Should you have a complaint we ask that you please let a member of our staff in Cois na hAbhann know so that we have the opportunity to put things right as quickly as possible.

If you wish to make a complaint you may do so in writing to:

Cois na hAbhann
Clonhenrit, Camolin
Enniscorthy
Co. Wexford, Y21 F8W3
Ireland

or by emailing us at info@coisnahabhann.ie

We will fully investigate all the complaints we receive. We ask that you supply as much information as possible to help us resolve your complaint quickly.

You can also contact the Office of the Data Protection Commissioner in Ireland on the below details:

 

Write to Data Protection Office:

Canal House, Station Road, Portarlington, Co. Laois, R32 AP23, Ireland
or
21 Fitzwilliam Square, Dublin 2, D02 RD28, Ireland